Help CenterOrder Status - Where's My order?
How do I check on the status and tracking of my order? please see how for both Online Accounts and Guest Checkout.
Confirmation Emails: All Orders placed: We send email confirmations of the order along with updated shipping information, tracking numbers and details.
* It is very important that you type the correct email address in when placing an order
** Shipping confirmations sent in emails that may contain order tracking/link details. It is normal for it take up to 24 hours for all details to be present on tracking link.
My Account - Online Accounts
I have an account online, where can I find my order status and tracking details?
Log in via the "My Account" link and click on the "My Orders" link. (need help with logging in)
When you are logged into your My Account Dashboard, you will see a button for "My Orders". thsi will bring up and show your order and order status.
Order Action Column -> Click on "See Tracking Number(s)" or "View Order" (see image)
Finding My Tracking Number:
After clicking: See Tracking Number(s) or View Order-> you will see a full confirmation order details page along with a tracking number for each item. (can eb the same, can be different)
See image - This is an example My Account / View Order Status
Or another option: In the footer of our website and via our Customer Service Help Center Section, click on the "Order Status" link or "Track My Order(s)"
Guest Checkout
I used Guest Checkout, No Account Online, where can I find my order status and tracking details?
Use our Online Order Status Look Up:
In the footer of our website and via our Customer Service Help Center Section, click on the "Order Status" link or "Track My Order(s)"
IMPORTANT - please have your Order# + email or zip code you used when placing the order.
-> To find your order # please refer to your email confirmation sent. If you have an account online you can log in and click on "My Orders" (search your email for jerrysartarama, jerry's artarama etc.)
We ship very fast, as fast as we can to serve you better and make sure all your supplies arrive neatly and securly packed to your location ready for your next project!
Did not receive my order
If you have not received your order within two weeks please call us at 1-800-827-8478. If you have a problem with a product or a discrepancy with your order let us know. Your complete satisfaction is our goal. Voice messages can be left anytime.
- Call Center Hours: Monday - Friday 8:30am - 5:00pm EST.
- Link to our Customer Service Center
UPS My Choice® Order Tracking & Alerts:
Track every order in real time with *UPS My Choice® — get instant updates, delivery alerts, and total control over your shipments>
UPS My Choice® is a free service from UPS that lets you manage, track, and personalize your deliveries. When you sign up, you can get real-time updates, text or email notifications, and estimated delivery windows.
For More Details See Our Shipping Information Page/Section: Order Tracking Alerts
Terms Of Use - Please read our Terms (Terms of Use) before accessing or using the Services. By proceeding to access and use our "Services" website you agree to ALL "Terms", "terms of use".
*UPS My Choice® is a free service offered by UPS. Availability, features, and delivery options may vary by location and are subject to UPS terms and conditions.