Help CenterReturn Policy
Jerry's Artarama wants you to be 100% satisfied with the service and merchandise that we have sold you.
30 days return policy
For all Details: https://www.jerrysartarama.com/customer-service/faq#returns
If you are not completely satisfied with any part of the order, please feel free to return the item(s) within 30 days. Items must be in resellable condition (original packaging, instructions, and all parts). If your order is lost or damaged please contact our Problem Resolution Department either by email at cs@jerrysartarama.com or call 1-800-827-8478. Return freight on problem orders must be approved prior to or otherwise cannot be refunded.
If you are sending a package back please make sure your original order number(s) are provided for the items that are being returned.
Attn: Returns
101 Peter Gill Rd.
Henderson, NC 27537
Shipping will be covered by our company under any condition in which a return is deemed necessary. These conditions include and are limited to if our company has made the mistake, if the product is damaged in transit or if the product is defective.
If the return is due to your mistake, is no longer needed, or will not meet your needs you are responsible for return . We regret that mats, custom cut frames, DVD's, books and flat files are not able to be returned for a refund. Only exchanges for identical product will occur for books and dvd's.
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